The first results of Zap-Map’s 2019 EV Charging Survey reveals the top 10 UK charging networks and the factors that make for high user satisfaction.
Zap-Map’s survey panel of more than 1,600 users awarded satisfaction ratings for more than 26 UK networks visited by Zap-Map users. Using a satisfaction score (0-100) based on these user ratings, the top 10 networks identified are:
#1: Tesla Supercharger (94)
#2: InstaVolt (86)
#3: Pod Point (79)
#4: NewMotion (77)
#5 (joint): Polar (BP Chargemaster) / Shell Recharge (73)
#7 ChargePlace Scotland (72)
#8 (joint): Engenie / GMEV (Greater Manchester) (70)
#10: GeniePoint (69)
Topping the satisfaction ranking in 2019, more than 86% of drivers using Tesla Superchargers report being ‘very satisfied’ and 10% ‘somewhat satisfied’ with the experience. Tesla continues to set the gold-standard for the EV charging experience with its low charging costs (free for early adopters), reliability and national coverage.
Retaining second place for the second year running, InstaVolt leads the ranking within the wider rapid-charging market, with 64% ‘very satisfied’ and 24% ‘somewhat satisfied’ with the charging experience, respondents citing ease-of-use and contactless payments among the most positive aspects of the service.
Third on the podium is Pod Point, whose UK-wide network includes slow, fast and rapid charge devices. As the third most used network within the survey sample, 45% are ‘very satisfied’ and 37% ‘somewhat satisfied’ when charging their EV on one of Pod Point’s units, with many users noting their simple-to-use operation.