EV charging survey results are in

The first results of Zap-Map’s 2019 EV Charging Survey reveals the top 10 UK charging networks and the factors that make for high user satisfaction.

Zap-Map’s survey panel of more than 1,600 users awarded satisfaction ratings for more than 26 UK networks visited by Zap-Map users. Using a satisfaction score (0-100) based on these user ratings, the top 10 networks identified are:

#1: Tesla Supercharger (94)

#2: InstaVolt (86)

#3: Pod Point (79)

#4: NewMotion (77)

#5 (joint): Polar (BP Chargemaster) / Shell Recharge (73)

#7 ChargePlace Scotland (72)

#8 (joint): Engenie / GMEV (Greater Manchester) (70)

#10: GeniePoint  (69)

Topping the satisfaction ranking in 2019, more than 86% of drivers using Tesla Superchargers report being ‘very satisfied’ and 10% ‘somewhat satisfied’ with the experience. Tesla continues to set the gold-standard for the EV charging experience with its low charging costs (free for early adopters), reliability and national coverage.

Retaining second place for the second year running, InstaVolt leads the ranking within the wider rapid-charging market, with 64% ‘very satisfied’ and 24% ‘somewhat satisfied’ with the charging experience, respondents citing ease-of-use and contactless payments among the most positive aspects of the service.

Third on the podium is Pod Point, whose UK-wide network includes slow, fast and rapid charge devices. As the third most used network within the survey sample, 45% are ‘very satisfied’ and 37% ‘somewhat satisfied’ when charging their EV on one of Pod Point’s units, with many users noting their simple-to-use operation.

ACEA plans for the future

The European Automobile Manufacturers’ Association is urgently calling for a comprehensive plan to enable the transition to zero-emission mobility in Europe.

This should include a major ramp-up of charging and refuelling infrastructure, as well as meaningful purchase incentives to stimulate sales, helping to achieve the goals set by the EU.

At the Frankfurt Motor Show last week, ACEA launched the first edition of its annual report on the key ‘enabling factors’ for stronger consumer acceptance of electric and other alternatively-powered cars in the EU. If the extremely ambitious 2025 and 2030 CO2 targets set by the EU are to be achieved, sales of such vehicles will have to pick up rapidly.

Our industry is eager to move as fast as possible towards zero-emission mobility. But this transition is a shared responsibility,” underlined Carlos Tavares, ACEA President and Chairman of the Board of PSA Group. “It requires a 360 degrees approach.

Tavares added, “From our side, we are offering an ever-growing choice of alternatively-powered cars to our customers. In parallel, governments across the EU need to match the increasing pace at which we are launching these cars by dramatically stepping up investments in infrastructure. Moreover, they also have to put in place sustainable purchase incentives that are consistent across the EU.

ACEA’s said that in 2018 there were less than 145,000 charging points for electrically-chargeable vehicles (ECVs) available throughout the entire European Union. Although this is three times more than five years ago, it still falls far short of the at least 2.8 million charging points that will be required by 2030, which translates into a 20-fold increase in the next decade and there’s a huge imbalance in their distribution across the EU and which reflects GDP and annual earnings.

Getting connected for the future

The European Automobile Manufacturers’ Association, Eurelectric and Transport & Environment are calling on the European institutions to facilitate a rapid roll-out of smart charging infrastructure for electrically-chargeable vehicles.

This is a unique collaboration as it marks the first time that the EU auto industry, electricity sector and the green group have joined forces to push for a common goal.

E-mobility has a crucial role to play in decarbonising road transport and meeting Europe’s climate objective. As Brussels gears up for a new political term, the three associations are therefore urging policy makers to guarantee the ‘right to plug’ to all those who use an electric vehicle, so that everyone across Europe can get access to charging which should be as simple as refuelling today.

This will require a massive deployment of strategically located ‘smart charging’ infrastructure right across the EU. Smart infrastructure will enable drivers to charge without severely affecting, or overloading, Europe’s electricity grids. It provides clear benefits to customers, the power system, the automobile industry and society at large, the associations believe.